Interact With Guests (E-Learning)

Course Details

Interacting with guests
Time:             9am to 6pm
Venue:          Marina Square, #01-226/227/228/229
                      6 Raffles Boulevard, Singapore 039594
Duration:      17 hours (Including Assessment)
Course Fee:  $395.90

 

Course Synopsis

This unit equips participants with the knowledge and application skills to enhance their interaction skills with guests in spa or massage establishments.

Upon completion, participants will be able to apply newfound skills at the workplace which include:

1. Maintaining professional appearance and attitude

2. Proving quality service

3. Addressing concerns


Prerequisites

Participants should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.


Who Should Attend

  • Seasoned industry professionals seeking to up-skill their capability
  • New entrants to the industry
  • Individuals seeking career transition opportunities

Methods of Learning

We use a number of experiential methods of learning in this module:
  • Mini lectures
  • Experiential learning with practical role-plays
  • Exercises and case studies
  • Real life examples and group discussions
  • Games


Assessments

Participants are required to undertake assessments which may take the form of:

  • Role-plays
  • Oral questions


Completion

Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by Kenko Academy recognized by WSQ.

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