Interact With Guests (E-Learning)
Course Details
Course Synopsis
This unit equips participants with the knowledge and application skills to enhance their interaction skills with guests in spa or massage establishments.
Upon completion, participants will be able to apply newfound skills at the workplace which include:
1. Maintaining professional appearance and attitude
2. Proving quality service
3. Addressing concerns
Participants should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.
- Seasoned industry professionals seeking to up-skill their capability
- New entrants to the industry
- Individuals seeking career transition opportunities
We use a number of experiential methods of learning in this module:
- Mini lectures
- Experiential learning with practical role-plays
- Exercises and case studies
- Real life examples and group discussions
- Games
Participants are required to undertake assessments which may take the form of:
- Role-plays
- Oral questions
Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by Kenko Academy recognized by WSQ.
Course Outline
1.1 Demonstrating positive attitudes (表现出积极的态度)
1.2 Showing respect for others (尊重他人)
1.3 Effective communication (有效的沟通)
1.4 Maintaining a professional image (保持个人专业形象)
1.5 Maintaining personal hygiene (保持个人的卫生)
2.1 Communicating with customers (与顾客交流)
2.2 Responding promptly and accurately to customers’ requests
(迅速正确地答复顾客的要求)
2.3 Behaving enthusiastically towards customers (对顾客表现积极的态度)
2.4 Recognising and taking advantage of opportunities to provide additional products and services (找机会向顾客提供额外产品销售与服务)
3.1 Identifying concerns or problems (确认问题目)
3.2 Conveying a positive attitude to customers (向顾客表达积极态度)
3.3 Taking action to minimise customers’ dissatisfaction (采取行动减低顾客的不满)
3.4 Reporting or documenting concerns (呈报或记录问题词)
Funding Incentives
Course Fee: $395.90
SKILLSFUTURE SINGAPORE (SSG) APPROVED COURSES
Singaporeans and Singapore PRs are eligible for 70% course fee funding for registration with effect from 28 October 2017.
This funding is applicable to both individual and company-sponsored participants.
Participants are required to achieve at least 75% attendance and/or sit and pass any prescribed examinations/assessments or submit any course/project work (if any) under the course requirement.
Singaporeans aged 40 years and above will enjoy up to a 90% subsidy of course fee.
Companies who wish to sponsor their employees may contact us at +65 6988 4949 or +65 8691 9988 to register.
Find out more about training grants in SSG's website.
