User Interface and Experience Design
Course Details
Time: 9am to 6pm
Venue: Marina Square, #01-226/227/228/229, 6 Raffles Boulevard, Singapore 039594
Duration: 17 hours (Including Assessment)
Course Fee: $600.00
Course Synopsis
This unit equips participants with the knowledge and application skills in executing UI/UX strategies and leveraging customer service knowledge base on new product/service innovative variations to improve customer service .
Upon completion, participants will be able to apply newfound skills at the workplace which include:
1. UI/UX strategies and design specifications
2. Insights of Customer Behaviour
3. Visual impacts
4. Usability evaluation
- Have a basic understanding of the organisation’s product and service offering in F&B
- Have a basic understanding of the organization’s structure, standard operating procedures and guidelines on F&B service
- Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3
- One year working experience preferred at the F&B or Hospitality sector
- Basic knowledge on the legislative requirements on the F&B or Hospitality
- Food & Beverage Manager
- Assistant Food & Beverage Manager
- Restaurant Manager
- Banquet Manager
- Bar Manager
- Departmental Supervisors
- Senior/Head Waiter
- Waiting and Bar Staff
- Food & Beverage Service Crew
- Food & Beverage Cashier
- Kitchen Crew
- Kitchen Assistant
- Counter Crew
We use a number of experiential methods of learning in this module:
- Mini Lecture
- Class Activities
- Group Discussions
- Reflection
- Case studies
- Presentations
- Brainstorming
Participants are required to undertake assessments which may take the form of:
- Project Presentation
- Oral Questioning
Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG).
Course Outline
1.1 Execute UI and UX strategies related to the design and development of an organisation’s products, services, web properties and visual assets
1.2 Communicate with stakeholders on the design specifications
1.3 Organisation’s overall business strategy
1.4 Organisation’s UX and UI strategies
1.5 Organisation’s business goals and objectives
1.6 Stakeholder management
1.7 Types of design specifications
2.1 Apply insights of customer behaviour into tasks related to the design and development of an organisation’s products, services, web properties and visual assets
2.2 Organisation’s products and services
2.3 Organisation’s web properties and visual assets
2.4 Customer behaviour insights
2.5 Criteria for identifying opportunities for site design improvement
3.1 Analyse the impact of logos and trademarks related to the design concept
3.2 Types of logos and trademarks related to the design concept
4.1 Perform usability evaluation and recommend opportunities for site design improvement
4.2 Processes involved in performing usability evaluation
Funding Incentives
Course Fee: $600.00
SKILLSFUTURE SINGAPORE (SSG) APPROVED COURSES
Singaporeans and Singapore PRs are eligible for 70% course fee funding for registration with effect from 28 October 2017.
This funding is applicable to both individual and company-sponsored participants.
Participants are required to achieve at least 75% attendance and/or sit and pass any prescribed examinations/assessments or submit any course/project work (if any) under the course requirement.
Singaporeans aged 40 years and above will enjoy up to a 90% subsidy of course fee.
Companies who wish to sponsor their employees may contact us at +65 6988 4949 or +65 8691 9988 to register.
Find out more about training grants in SkillsConnect here.
