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F&B Courses – Interact and Serve Food & Beverages Customers

Interact and Serve Food & Beverages Customers

Course Details

Time: 9am to 6pm

Venue: Marina Square, #01-226/227/228/229, 6 Raffles Boulevard, Singapore 039594

Duration: 17 hours (Including Assessment)

Course Fee: $400.00


Course Synopsis

This unit equips participants with the skills and knowledge to interact and serve food and beverages to customers.

 

Upon completion of this unit, participants will be able to apply them at the workplace which include:

  1. Practice personal grooming and display positive soft skills while interacting with guests
  2. Receive and assist guests with seating
  3. Recommend menu and take food and beverage orders
  4. Set tableware and glassware according to guests’ order
  5. Serve food and beverage and monitor guests’ needs during meal
  6. Present bills and assist guest with departure


Prerequisite

  • Have a basic understanding of the organisation’s product and service offering in F&B
  • Have a basic understanding of the organization’s structure, standard operating procedures and guidelines on F&B service
  • Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3
  • One year working experience preferred at the F&B or Hospitality sector
  • Basic knowledge on the legislative requirements on the F&B or Hospitality


Who Should Attend

    • Food & Beverage Manager
    • Assistant Food & Beverage Manager
    • Restaurant Manager
    • Banquet Manager
    • Bar Manager
    • Departmental Supervisors
    • Senior/Head Waiter
    • Waiting and Bar Staff
    • Food & Beverage Service Crew
    • Food & Beverage Cashier
    • Kitchen Crew
    • Kitchen Assistant
    • Counter Crew

Methods of Learning

We use a number of experiential methods of learning in this module:
  • Mini lectures
  • Class Activities
  • Group Discussions
  • Reflections
  • Case Studies
  • Demonstrations
  • Drill and Practice


Assessments

Participants are required to undertake assessments which may take the form of:

      • Practical Performance
      • Written Assessment (Short Answer Questions)


Completion

Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG).

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