Interact with Guests – 与顾客互动

$395.90

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Description

COURSE DESCRIPTION

This module is designed to provide participants with practical knowledge and skills that will enable them to provide quality service in their interactions with customers at their workplace.

Upon completion, participants will be able to improve their interactive skills to levels that are consistent with the national workforce skills standards in order to:

  • Maintain professional appearance and attitudes
  • Provide quality service
  • Address concerns
PREREQUISITES
Participants should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.

Who Should Attend
  • Seasoned industry professionals seeking to up-skill their capability
  • New entrants to the industry
  • Individuals seeking career transition opportunities
Methods of Learning
We use a number of experiential methods of learning in this module:

  • Mini-lectures
  • Experiential learning with practical role-plays
  • Exercises and case studies
  • Real life examples and group discussions
  • Games
Assessments

Participants are required to undertake assessments which may take the form of:

  • Role-plays
  • Oral questions
Time & Fees
Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG).

Interact With Guests

 

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