1. General Information
All orders are subject to product availability. If an item is not in stock at the time your order is placed, we will notify and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in the client portal. We also accept orders from international customers who are shipping to addresses in client portal only in additional shipping addresses. Any shipments outside of the addresses apart from the client portal are not available at this time.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order.
Please note we do not ship on Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.
5. Shipping Costs
Shipping costs are based on the weight of your order and delivery method. Shipping charges will be displayed at the checkout screen.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any such charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at firstname.lastname@example.org.
If you have any other queries regarding the delivery and shipment or your order, please write to us at email@example.com.