Refund Policy

In order for your item to be eligible for a return, it must be unused; kept in the original packaging, and in the same condition that you received it. Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error, will not be eligible for return.

Items that are returned more than 30 days after delivery will not be eligible for return as well.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Please download the Fee Refund Form at the end of this page to proceed with your refund.



Non-returnable Items:

Several types of goods are exempt from being returned, such as:

• Perishable goods (e.g.: food, flowers, newspapers, magazines)
• Intimate or sanitary goods
• Some health and personal care items
• Goods that contain hazardous materials, flammable liquids or gases
• Sale items
• Gift cards
• Downloadable software products

There are certain situations where only partial refunds are granted (if applicable):
• Book(s) with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.



Refunds (if applicable)

For physical items:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also update you if your refund has been approved.

Your refund will be processed if approved, and the refunded credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

For courses:

• Full refund will be issued provided notification is given to the Academy in written form 2 weeks from the course commencement date. Please download and fill in the form for submission.
• 50% course fee refund will be issued if notification is given to the Academy in written form 1 week from the course commencement date.
• There will be no refund if notification is given to the Academy 3 days before the course commencement date.



Late or missing refunds (if applicable)

If you have yet to receive your refund, do contact your credit card company or your bank as there is often some processing time involved before your refund is credited.

Please write to us at with regards to any further queries.



Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, drop us an email at and send your item to:

Kenko Academy

6 Raffles Boulevard
#01-226/227/228/229, Marina Square

Singapore 039594

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves initially, we will send the refund to the gift giver, and notify them about your returned item.




Please mail your product to the following address for returns:

Kenko Academy

6 Raffles Boulevard
#01-226/227/228/229, Marina Square

Singapore 039594

Please note that you will be responsible for the shipping costs of the returned item.

Shipping costs are non-refundable. Hence, please take note that the cost of return shipping will be deducted from your refund if you have received a refund.

The time taken for your exchanged product to reach you will vary depending on where you live.

If you are shipping an item over S$75, please consider tracking service or purchasing shipping insurance as we will not be liable for any lost mail.

[su_button url=”” target=”blank” background=”#e81c35″]Download – Fee Refund Form[/su_button]