This module is designed to enable learners to be able to apply design thinking methodologies and execute design thinking processes to challenge norms and conventions in the organization.

Upon completion of this unit, participants will be able to apply them at the workplace which include:

  1. Apply design thinking to problems in order to define and frame problems, generate new ideas and uncover opportunities.
  2. Implement design thinking through careful planning and measurement of outcomes.
  3. Craft design prototypes to present for further iteration.
  4. Review the results of presentation to target users for further iteration of design ideas.
Course Information


9am to 6pm


Marina Square, 
6 Raffles Boulevard, 
Singapore 039594


16 Hours
(Including Assessment)

Course Fee(s):

$490.50 (GST Included)
Singaporeans 40 above – $175.50
Singaporeans 40 below or PR – $265.50

Course Details

  1. Have a basic understanding of the organisation’s product and service offering in F&B
  2. Have a basic understanding of the organization’s structure, standard operating procedures and guidelines on F&B service
  3. Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3
  4. One year working experience preferred at the F&B or Hospitality sector
  5. Basic knowledge on the legislative requirements on the F&B or Hospitality

We use a number of experiential methods of learning in this module:

    • Mini Lecture
    • Class Activities
    • Group Discussions
    • Reflection
    • Case studies
    • Presentations
    • Brainstorming

Participants are required to undertake assessments which may take the form of:

  • Project Presentation
  • Oral Questioning