COURSES/FOOD AND BEVERAGES

INTERACT AND SERVE FOOD & BEVERAGES CUSTOMERS

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INTERACT AND SERVE FOOD & BEVERAGE CUSTOMERS

TGS-2020504548

COURSE SYPNOSIS

This skill describes the ability to prepare ingredients for food products in accordance with standard operating procedures (SOPs). This includes being familiar with quality standards, such as slicing meat to certain specified thickness.

Upon completion of this unit, participants will be able to apply them at the workplace which include:

  1. Learning how to interact with guest in positive and soft manner.
  2. Able to take food and beverages orders as well as recommending them.
  3. Able to set tableware and glassware according to guests’ orders.
  4. Learning to serve food and beverages to guest.
  5. Monitoring guests’ needs during meals.
  6. Able to present bills and assisting guest with departure.
Course Information

Time:

9am to 6pm

Venue:


Marina Square, 
#03-130
6 Raffles Boulevard, 
Singapore 039594

Duration:


17 Hours
(Including Assessment)

Course Fee(s):

$428.00 (GST Included)
Singaporeans 40 above – $148.00
Singaporeans 40 below or PR – $228.00

SkillsFuture Singapore (SSG) Approved Course
Click here for more information

Course Details

  1. Have a basic understanding of the organisation’s product and service offering in F&B
  2. Have a basic understanding of the organization’s structure, standard operating procedures and guidelines on F&B service
  3. Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3
  4. One year working experience preferred at the F&B or Hospitality sector
  5. Basic knowledge on the legislative requirements on the F&B or Hospitality

We use a number of experiential methods of learning in this module:

      • Mini lectures
      • Class Activities
      • Group Discussions
      • Reflections
      • Case Studies
      • Demonstrations
      • Drill and Practice

Participants are required to undertake assessments which may take the form of:

  • Practical Performance
  • Written Assessment (Short Answer Questions)
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