COURSES/FOOD AND BEVERAGES

PERFOMING HOSTING DUTIES

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PERFORMING HOSTING DUTIES

TGS-2020503844

COURSE SYPNOSIS

This skill describes the ability to perform hosting duties. It also includes preparing for hosting duties, handling enquiries and reservations, and handling customers’ arrivals and departures.

Upon completion of this unit, participants will be able to apply them at the workplace which include:

  1. Discuss the legal and business requirements related to be a host/hostess.
  2. Explain the importance of personal grooming and attitude as to develop relevant soft skills to meet business objectives.
  3. Demonstrate the duties of a host/hostess prior to services.
  4. Demonstrate host/hostess duties to meet customer expectations and business objectives.
  5. Assist with customers’ departure and obtain feedback from customers.
Course Information

Time:

9am to 6pm

Venue:


Marina Square, 
#03-130
6 Raffles Boulevard, 
Singapore 039594

Duration:


17 Hours
(Including Assessment)

Course Fee(s):

$481.50 (GST Included)
Singaporeans 40 above – $166.50
Singaporeans 40 below or PR – $256.50

SkillsFuture Singapore (SSG) Approved Course
Click here for more information

Course Details

  1. Have a basic understanding of the organisation’s product and service offering in F&B
  2. Have a basic understanding of the organization’s structure, standard operating procedures and guidelines on F&B service
  3. Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3
  4. One year working experience preferred at the F&B or Hospitality sector
  5. Basic knowledge on the legislative requirements on the F&B or Hospitality

We use a number of experiential methods of learning in this module:

    • Mini Lectures
    • Class Activities
    • Group Discussions
    • Reflections
    • Case Studies
    • Role Play
    • Demonstration
    • Drill & Practice
    •  

Participants are required to undertake assessments which may take the form of:

  • Roll Play
  • Oral Questioning
  • Written Assessment