“Process Payments”
is a module under the WSQ Food Services Skill Standard.

This module is designed to teach learners with the ability to process cash and non-cash
payments. It also includes setting up cash stations, posting and issuing bills
to customers, correcting errors and closing of point of sales (POS) system.

Upon completion of this unit, participants will be able to apply them at the workplace which include:

  1. Apply sales closing techniques and explain the different types of discount, tax and service charges.
  2. Perform sales closure at the POS station and explain the different types of modes of bill settlement.
  3. Operate POS terminal and cashless payment devices and explain various basic components and functions in POS terminal and cashless payment devices.
  4. Rectify payment errors and identify the different cause for payment errors and verifying methods.
  5. Perform closing and shift handover of POS terminal and cashless payment devices and list the the importance of performing proper closing and completing shift handovers.
Course Information


9am to 6pm


Marina Square, 
6 Raffles Boulevard, 
Singapore 039594


17 Hours
(Including Assessment)

Course Fee(s):

$540 (GST Included)
Singaporeans 40 above – $190.00
Singaporeans 40 below or PR- $290.00

SkillsFuture Singapore (SSG) Approved Course
Click here for more information

Course Details

  1. Have a basic understanding of the organisation’s product and service offering in F&B
  2. Have a basic understanding of the organization’s structure, standard operating procedures and guidelines on F&B service
  3. Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3
  4. One year working experience preferred at the F&B or Hospitality sector
  5. Basic knowledge on the legislative requirements on the F&B or Hospitality

We use a number of experiential methods of learning in this module:

    • Mini lectures
    • Class Activities
    • Group Discussions
    • Presentations
    • Reflections

Participants are required to undertake assessments which may take the form of:

  • Practical Assessment
  • Written Assessment
  • Multiple-Choice Questions (MCQ)