This skill describes the ability to take orders, package, assemble and present orders as a part of counter/take-away services.

Upon completion of this unit, participants will be able to apply them at the workplace which include:

  1. Greet guests, recommend/promote menu according to guest preferences and take the orders.
  2. Assemble and pack food and service items and rectify any incorrect orders. 
  3. Maintain counter and process payment transactions.
  4. Present order packages, thank and invite guests to return.
Course Information


9am to 6pm


Marina Square, 
6 Raffles Boulevard, 
Singapore 039594


8.5 Hours
(Including Assessment)

Course Fee(s):

$218.00 (GST Included)
Singaporeans 40 above – $78.00
Singaporeans 40 below or PR – $118.00

Course Details

  1. Have a basic understanding of the organisation’s product and service offering in F&B
  2. Have a basic understanding of the organization’s structure, standard operating procedures and guidelines on F&B service
  3. Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3
  4. One year working experience preferred at the F&B or Hospitality sector
  5. Basic knowledge on the legislative requirements on the F&B or Hospitality

We use a number of experiential methods of learning in this module:

    • Mini Lectures
    • Class Activities
    • Group Discussions
    • Reflections
    • Case Studies
    • Demonstration
    • Drill and Practice

Participants are required to undertake assessments which may take the form of:

  • Practical Performance
  • Written Assessment