1. Have a basic understanding of the organisation’s product and service offering in F&B
2. Have a basic understanding of the organization’s structure, standard operating procedures and guidelines on F&B service
3. Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3
4. One year working experience preferred at the F&B or Hospitality sector
5. Basic knowledge on the legislative requirements on the F&B or Hospitality

We use a number of experiential methods of learning in this module:

• • Mini Lectures
  • Class Activities
  • Group Discussions
  • Reflections
  • Case Studies
  • Demonstration
  • Role Play
  • Drill and Practice
  •  

Participants are required to undertake assessments which may take the form of:

• Written Assessment
• Reflective Journal
• Practical Performance
• Role Play